We accept the following credit cards: MasterCard, Visa, American Express and Discover. We do not accept paypal payments. We only take payment once your order has been shipped.
Payment
- What payment methods do you accept?
What payment methods do you accept?
Ordering and delivery
- Where is my order confirmation?
- Why has my order been canceled?
- How do I cancel my order?
- Can I alter my order?
- When will my order arrive?
- What countries do you ship to?
- How much is shipping?
- Can I track my order?
Where is my order confirmation?
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at gunstarllxx@gmail.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
Why has my order been canceled?
We typically only cancel orders if there’s a problem with stock, that our anti-fraud system has detected an anomaly during your payment or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. If you think your order has been cancelled in error please contact us via gunstarllxx@gmail.com
How do I cancel my order?
There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via gunstarllxx@gmail.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.
Can I alter my order?
Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.
When will my order arrive?
Orders to be shipped to Europe will be delivered within four to eight days, depending on your preferred shipping method. Shipping to countries outside of Europe may take up to 14 days. Please contact us if your order has not been delivered on time, and we will check the status of your order.
In the order confirmation email you received the tracking number and the selected carrier, by clicking on it you will be redirected to a tracking page for your package. Or click here to join the Gunstar tracking page.
What countries do you ship to?
If your delivery address is not available at the time of payment please contact us via gunstarllxx@gmail.com, we will solve this problem as soon as possible
How much is shipping?
Shipping costs depend on the item you’ve ordered and the country where it’s being delivered.
Can I track my order?
Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online. Otherwise click here and enter your tracking numbers.
Returns
- Can I return or exchange an item?
Can I return or exchange an item?
All sales are final.